Privacy Policy | stellar-lectures

Introduction

stellar-lectures Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you interact with our website and services.

We are registered in England and Wales under company number 08234567. Our registered office is Wellington House, 36 Wellington Street, Leeds LS1 2DE.

Information We Collect

We may collect the following types of information:

Contact information: Name, email address, organisation name, and job title when you enquire about or register for our courses.
Professional information: Details about your role and experience level, provided through pre-course questionnaires.
Payment information: Billing details necessary to process course payments. Card payment data is processed securely by our payment provider and is not stored on our systems.
Usage data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
Technical data: IP address, browser type, device information, and operating system.

How We Use Your Information

We use personal information for the following purposes:

To process course registrations and manage your participation in our programmes.
To communicate with you about course schedules, materials, and updates.
To respond to enquiries and provide customer support.
To send certificates and documentation related to completed training.
To improve our website and services based on usage patterns.
To comply with legal obligations and protect our legitimate interests.

We will only send marketing communications if you have opted in to receive them. You can withdraw this consent at any time.

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: Processing necessary to deliver courses you have registered for.
Legitimate interests: Processing necessary for running our business, improving services, and communicating about relevant offerings.
Consent: Where you have given specific consent for marketing communications.
Legal obligation: Processing required to comply with applicable laws and regulations.

Data Sharing

We do not sell your personal information to third parties. We may share data with:

Service providers who assist with website hosting, payment processing, and email delivery.
Professional advisers including accountants and legal counsel where necessary.
Regulatory authorities when required by law.

All third-party service providers are required to maintain appropriate security measures and process data only as instructed by us.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected. Specifically:

Course participant records are retained for seven years to support CPD verification and potential re-enrolment.
Financial records are retained for six years as required by UK law.
Marketing preferences are retained until you withdraw consent.
Website analytics data is retained for 26 months.

Your Rights

Under data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Object to processing based on legitimate interests.
Request restriction of processing.
Data portability for data you have provided to us.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where we use service providers located outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our website. The date at the top of this page indicates when the policy was last revised.

Contact Us

For questions about this privacy policy or our data practices, contact:

stellar-lectures Ltd
Wellington House, 36 Wellington Street
Leeds LS1 2DE
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.